Communications Skills

· Proven communication skills from many years of working in customer service industry.

· Able to communicate and build rapport with people on all levels.

· Able to see others perspectives and therefore adapt communication style to suit audience/clients.

· Proactive in building relationships with customers/team members.

· Proactive team player who understands the importance of effective team communication.

· Clear communication skills, both written and oral.

 

Management/Leadership Skills

· Ability to multi-task effectively.

· Schedule and prioritise tasks efficiently.

· Create synergy and team spirit to enable goals to be reached.

· Proven leadership skills from past roles involving training, co-ordinating and managing staff.

· Self-motivated person who gains satisfaction from learning and teaching.

· Understand team dynamics and the roles each member plays in a team.

 

Analytical Skills

· Able to work through a problem systematically.

· Perceive high-level and low-level detail.

· Effective information gathering skills.

· Able to analyse user requirements.

· Trend analysis and reporting experience.

 

IT Skills

· Competent in Microsoft Word & Excel.

· Experience in creating and maintaining Microsoft Access databases.

· Basic Unix, MS-DOS, Oracle Skills.

· One year experience in a mainframe environment. Competent skills in JCL, TSO/MVS, DB2 & RACF administration.

· One year experience in Production Support reporting functions; including database creation, maintenance and trend analysis.

· Competent SQL skills.

· In-depth knowledge of databases; Able to design, develop and perform data manipulation.

· Web development skills using HTML, Dreamweaver & Flash4.

· Able to translate business requirements into IT solutions.

· One year experience in root cause analysis & problem resolution.

· Knowledge of COBOL programming language; Can follow program logic in any language.

· Keen interest in learning Web Based technologies.

· One year experience in a support environment.